Question 1

What are the withdrawal limits?

Accepted Answer

We currently do not have any withdrawal limits on accounts. The only limit is the amount of funds we keep on the website (hot balance) thus, if you are making a large withdraw and it is in a pending state, that is why. You can learn more about pending withdrawals here.

Question 2

Why is my withdrawal pending?

Accepted Answer

When you make a withdrawal request, there are a number of security measures we take to make sure you are the one making the withdrawal and all balances match across our system. Once these checks are done, withdrawals that don't go over the small amount of funds we keep on the website (hot balance), are processed and sent.

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How long does it take?

If you have a withdrawal request that goes over our hot balance, it usually goes into processing in less than 12 hours as we manually need to move funds from our secure, offline storage (cold storage).

|| Depending on the currency that is being withdrawn, it is possible that it will take longer than 24 hours as we need to first be online to see the request, manually send from our cold storage and wait until that transaction is confirmed on the network before sending it out.

Question 3

How do I deposit Euro?

Accepted Answer

To deposit Euro, you'll be required to verify your account. Please check this article that explains how you can verify your account in less than 5 minutes.

|| NOTE:

There will be a 1€ authorization charge to your card for verification purposes, which will be refunded automatically in less than 5 minutes.
Reference or Message is required to credit your funds.
There will be a 1 Euro fee per deposit transaction, which will be deducted from the amount that you deposited.
Depending on your bank, it takes approximately 1 - 3 business days for the funds to reach your CoinFalcon account.
We do NOT accept third-party deposit or a deposit from a bank account that does NOT match the name in your verification docs.

|| Limits:

Credit or debit card: minimum deposit €50 per transaction
SEPA: No limits

Please refer to the steps below:

Log in to your dashboard. Scroll down and click "Deposit" found under your account balance on the right side of the screen.

Select the type of Euro deposit you will make. You have two options:

Credit/Debit card
SEPA (European bank)

Question 4

How do I deposit cryptocurrency?

Accepted Answer

Assuming you have successfully created an account with us, the next step is to deposit a form of currency that is accepted.

You can see the list of our supported cryptocurrencies here.

||| For cryptocurrencies with a Deposit Tag (e.g. Ripple, GreenPower, EOS), it's important to use the Deposit Tag when sending the funds to CoinFalcon. Deposit transaction with the incorrect deposit tag/memo OR without the deposit tag/memo will result in permanent loss of funds.

||| You should only use your IOTA deposit address once; otherwise, it will result in permanent loss of funds. You will get a new address assigned once your previous transaction is confirmed.

Here are the steps to deposit funds:

Log into your account dashboard. Scroll down and click "Deposit" found on the right side of the screen just below your account balance.

Select "Cryptocurrency".

Select the cryptocurrency you want to deposit. The site will provide you the address where you will send the funds to deposit. Simply copy the address (and the memo if it's required).

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Question 5

How do I verify my account?

Accepted Answer

Account verification is only required for Euro deposit and withdrawal. Here are the steps to verify your account:

Click on your profile from the top-right corner of your dashboard and select My Account. It will take you to this page: https://coinfalcon.com/settings/profile - Click Verify

Simply follow the easy instructions in uploading your documents and your account will be verified within 24 hours.

Having trouble getting approved? Here are some tips:

Take the selfie photo/video in a well-lit room.
Make sure there's not a typo error in your personal information (e.g. First & Last name, etc.)
Your identity document should be clear and readable - scan or take a clear picture of your document or ID.

If you need assistance or have questions, feel free to contact us via LiveChat from our homepage or email at support@coinfalcon.com

Question 6

Why is my deposit pending?

Accepted Answer

When you make a deposit to your account, you will need to wait until the transaction has the required number of confirmations shown on the deposit page for that currency. We can't credit the funds to your account until your deposit has the required number of confirmations as it can create a security risk.

If you are depositing IOTA, there are two components for getting a deposit confirmed, the user confirmation and the sweep confirmation.

Can I deposit ETH from a contract address?

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