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Getting funds into your account to start buying and selling cryptocurrency.
How do I deposit cryptocurrency?
Assuming you have successfully created an account with us, the next step is to deposit a form of currency that is accepted. You can see the list of our supported cryptocurrencies here.
How do I deposit Euro?
To deposit Euro, you'll be required to verify your account. Please check this article that explains how you can verify your account in less than 5 minutes. There will be a 1€ authorization charge to your card for verification purposes, which will be refunded automatically in less than 5 minutes. Reference or Message is required to credit your funds. There will be a 1 Euro fee per deposit transacti
Why is my deposit pending?
When you make a deposit to your account, you will need to wait until the transaction has the required number of confirmations shown on the deposit page for that currency. We can't credit the funds to your account until your deposit has the required number of confirmations as it can create a security risk. If you are depositing IOTA, there are two components for getting a deposit confirmed, the user confirmation and the sweep confirmation. Related article: [Can I deposit ETH from a contract a
Can I use a credit or debit card?
Yes, you can. You can read this article for more information on how you can add a debit/credit card to your CoinFalcon account.
What is a Sweep Confirmation?
There are two components of getting an IOTA deposit on CoinFalcon, the user deposit confirmation and the sweep confirmation. The sweep is a transfer of IOTA funds from the users deposit address to our internal addresses. This action is specific to IOTA and is a crucial security mechanism as not sweeping user funds can result in a security vulnerability. The time it takes for the sweep to happen is dependent on the network speed at the given time of the transfer and we cannot credit a users bal
What are the deposit fees?
We have zero deposit fees except for Euros: SEPA: €1 per deposit/withdrawal transaction SWIFT: €1.8 per deposit/withdrawal transaction Credit/Debit card: 1.99% per transaction You may visit our CoinFalcon Fees page for more information.
Can I deposit ETH or ERC20 Token from a contract address?
Yes, starting May 16, 2018, we now accept deposits from a contract address both for ETH and ERC20 tokens.
What happens if I deposit the wrong currency?
We charge 20€ for recovering cryptocurrency sent to a wrong currency address, which will be deducted from the funds that our devs will recover for you. This process is done manually, and we can't guarantee that we are able to recover your funds. You may contact us here, via LiveChat, or email us at firstname.lastname@example.org and provide us with your CoinFalcon email address and the transaction ID.