Articles on: Account

How do I verify my account?

Account verification is only required for Euro deposit and withdrawal. Here are the steps to verify your account:

Click on your profile from the top-right corner of your dashboard and select My Account. It will take you to this page: - Click Verify

Simply follow the easy instructions in uploading your documents and your account will be verified within 24 hours.

Having trouble getting approved? Here are some tips:

Take the selfie photo/video in a well-lit room.
Make sure there's not a typo error in your personal information (e.g. First & Last name, etc.)
Your identity document should be clear and readable - scan or take a clear picture of your document or ID.

If you need assistance or have questions, feel free to contact us via LiveChat from our homepage or email at

Updated on: 07/18/2019

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