Go to website
The process of withdrawing funds and how long it usually takes.
Why is my withdrawal pending?
When you make a withdrawal request, there are a number of security measures we take to make sure you are the one making the withdrawal and all balances match across our system. Once these checks are done, withdrawals that don't go over the small amount of funds we keep on the website (hot balance), are processed and sent. How long does it take? If you have a withdrawal request that goes over our hot balance, it usually goes into processing in less than 12 hours as we manually need to mov
Why is my withdrawal processing?
Once your withdrawal request has gone through it's pending state, it moves into processing. Processing means we have sent your funds to the address you provided and it is waiting for network confirmation. How long does it take? Withdrawals in processing, can't be cancelled nor can we do anything to speed it up, it is completely dependent on the speed of the currency's network. If you would like to see the withdrawal on the currency's network, you can click on the transaction ID on the hist
What are the withdrawal limits?
We currently do not have any withdrawal limits on accounts. The only limit is the amount of funds we keep on the website (hot balance) thus, if you are making a large withdraw and it is in a pending state, that is why. You can learn more about pending withdrawals here.
What are the withdrawal fees?
Withdrawal fees are set to securely cover and scale with the entire process of receiving deposits, migrating them to secure storage and processing the requested withdrawals made across our platform. There are numerous steps involved in this process which include but are not limited to: Migrating funds from our hot wallet (funds on the server) to our offline cold wallets. This process can happen multiple times a day, and each migration carries a transaction fee. If the funds being migrated f
How do I withdraw funds?
Here are the steps to withdraw your funds: || Note: You can see the list of our supported cryptocurrencies here. Go to your dashboard and click on the "Withdraw" tab on the top navigation bar. Select your preferred currenc
How do I withdraw Euro?
To withdraw Euro, you'll be required to verify your account. Please check this article that explains how you can verify your account in less than 5 minutes. || NOTE: The withdrawal fee is 1 Euro per withdrawal transaction It approximately takes 1-3 business days for the funds to reach your bank account. We don't support withdrawals to shared IBANs or third-party services Please refer to the steps below:
How do I cancel a withdrawal request?
If your withdraw is still in a pending status, you may click the cancel button to stop the withdraw. Keep in mind, once your withdrawal request is in processing, we can't cancel it as we have already sent it out to the address you provided and it is in the currency's network.