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Getting started on CoinFalcon and keeping your account safe.
Do I need to verify my account?
Currently, in the settings section you can pre-verify your account, which will allow you to get a head start when we add Euro deposits. At this time, you do not need to submit any verification documents to use our site.
Securing your Account Basics
Securing your account is an important way to keep your assets secure with us. We take every precaution and use state of the art database protection to ensure your data is safe. Here are some things you could do on your part to help secure your account: Use a strong password, not a weak password that is just your name followed by random letters and numbers. We'd suggest that you combine symbols, numbers, and capital letters (e.g. JAsjqw9l*@##kcmj2342 - do NOT use this). You may use [1Pass
How to setup Two-Factor Authentication (2FA)?
To setup Two-Factor Authentication (2FA) on your account, login to your account and click on the Settings tab on the top right and then security or go to this CoinFalcon Security Settings. On the right side, click on the Enable 2-Factor Authenticator Download the Authenticator App for your mobile device if you don't have one yet. Once you have downloaded the app, install it with the default permissions and select setup a new account. Sca
Two-Factor Authentication (2FA) Troubleshooting
If you are having Trouble with Two-Factor Authentication, please use the official troubleshooting documents by Google. It covers everything from most common problems faced by users while using the app to more specific of problems and steps on how to fix it. If you are still facing problems, our support staff are more than happy to help.
I haven't received my account activation email
If you have not received your activation email, usually it is because your email client is marking it as spam or you entered the wrong email on sign up. Troubleshooting Check your spam folder for an email with the subject CoinFalcon user activation If it isn't in your spam folder, go to the CoinFalcon Sign up page and try to create an account and be sure you are writing your email correctly. If you still can't get the email activation, try usin
How do I disable Two-Factor Authentication (2FA)?
We highly recommend keeping Two-Factor Authentication enabled on your account for added security, however, if you wish to disable it if you are planning to buy a new phone, here is how to do it: Login to your account Dashboard. Once in your account, click on the settings at the top right of your profile dashboard. Select Security on the left side of the selection menu, on the right side click on Disable 2-Factor Authentication. You can directly visit the security page here.(https://c
What is Two-Factor Authentication (2FA)?
2-Step Verification also known as the Two-factor authentication (2FA), adds a second layer of protection and verification before a sites let’s you login. This is often accomplished by using a third party app (in our case Google Authenticator) on your mobile devices to display a code which has to be entered on the login page before you are given access to your account. !(https://storage.crisp.chat/users/helpdesk/website/5a7e4683-483a-449e-a1af-d32d3bb9d9ea/70b1a1fa-7196-4819-9187-f6b1594003d7
How do I change my E-mail Address?
Login to your account. Once in your account, click on the settings at the top right of your profile dashboard. Now, select account summary. Access account settings directly. Enter the E-mail you want to change to on the EMAIL Input box as shown below and click Save changes.
How do I manage what E-mails notifications?
We hate spam as much as you do, and we only communicate with our users in case of a major update or a big policy change. When it comes to site notifications, you will only be notified when an activity is made on your account so you can better track the actions you have performed. We also let you choose which types of Notifications you wish to receive from us, to make this decision follow the steps below: Login to your account Dashboard. Once in your account, click on the settings at the t
How do I change my password?
Use a strong password, not a weak password that is just your name followed by random letters and numbers. We'd suggest that you combine symbols, numbers, and capital letters (e.g. JAsjqw9l*@##kcmj2342 - do NOT use this) You may use 1Password or LastPass to securely manage your passwords. Here are the steps to change your account password: Log into your account. From your account summary page, click on Settings at the top right of you