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Getting started on CoinFalcon and keeping your account safe.
How do I verify my account?
Account verification is only required for Euro deposit and withdrawal. Here are the steps to verify your account: Click on your profile from the top-right corner of your dashboard and select My Account. It will take you to this page: https://coinfalcon.com/settings/profile - Click Verify Simply follow t
How to setup Two-Factor Authentication (2FA)?
Here's a GIF that demonstrates how you can enable your 2FA: You can also read the steps below: To setup Two-Factor Authentication (2FA) on your account, login to your account. Click your profile on the top right corner of the page, and select Security. Click "Enable" button where it says Two Factor Authentication (2FA) is disabled. Download the
How Can I Secure My CoinFalcon Account?
Our Security Measures CoinFalcon takes your security very seriously and we make sure to take every precaution and utilize state-of-the-art database protection to keep your data safe. On our end, we have implemented state-of-the-art security measures and remain ever committed to the highest safety standards both here on the app and our web platform. These include: Cold Storage CoinFalcon stores 98% of digital funds in an offline, secure wallet, while the rest is protected by high-g
How do I add a credit/debit card?
Funds deposited via credit/debit card are added instantly; however, please note that purchasing cryptocurrency using a credit or debit card requires the card to support 3D secure. How will you know if your credit or debit card supports 3D secure? You may want to reach out to your credit or debit card provider. You may also try to add your card to your CoinFalcon account - if it does not go through, it only means we either do not support your credit/debit card because of its lack of 3D secur
How do I disable Two-Factor Authentication (2FA)?
We highly recommend keeping Two-Factor Authentication enabled on your account for added security, however, if you wish to disable it if you are planning to buy a new phone, here is how to do it: Logi into your account. Click your profile found on the top right corner of the dashboard. Select Security. Click "Disable" under Two-Factor Authentication and enter the code from your linked device or the backup codes if you've lost access to the
Two-Factor Authentication (2FA) Troubleshooting
If you are having Trouble with Two-Factor Authentication, please use the official troubleshooting documents by Google. It covers everything from most common problems faced by users while using the app to more specific of problems and steps on how to fix it. If you are still facing problems, our support staff are more than happy to help.
I haven't received my account activation email
If you have not received your activation email, usually it is because your email client is marking it as spam or you entered the wrong email on sign up. Troubleshooting Check your spam folder for an email with the subject CoinFalcon user activation If it isn't in your spam folder, go to the CoinFalcon Sign up page and try to create an account and be sure you are writing your email correctly. If you still can't get the email activation, you may r
How do I manage what E-mails notifications?
We hate spam as much as you do, and we only communicate with our users in case of a major update or a big policy change. When it comes to site notifications, you will only be notified when an activity is made on your account so you can better track the actions you have performed. We also let you choose which types of Notifications you wish to receive from us, to make this decision follow the steps below: !(https://storage.crisp.chat/users/helpdesk/website/281d5eb36c12b800/notifications_gif_6d
What are my account limits?
Account Limits Euro Transactions SEPA bank transfer (EU) We do not have limits for SEPA bank transfers (deposits / withdrawals); however, depending on the amount or on some cases, our bank may ask for documents such as proof of income, proof of address, etc. in order to process a transaction. Cryptocurrency We do not have limits for all cryptocurrency purchases and deposits even for unverified users. For withdrawals, it should be at least above the withdrawal fee: https
What is Two-Factor Authentication (2FA)?
2-Step Verification also known as the Two-factor authentication (2FA), adds a second layer of protection and verification before a site lets you log in. This is often accomplished by using a third-party app (in our case Google Authenticator) on your mobile devices to display a code which has to be entered on the login page before you are given access to your account. !(https://storage.crisp.chat/users/helpdesk/website/5a7e4683-483a-449e-a1af-d32d3bb9d9ea/70b1a1fa-7196-4819-9187-f6b1594003d7.
Where can I find my transaction history?
We know how important it is to keep track of past your trades, deposits, and withdrawals, so we made it so much easier for you to generate and export them. In this article, you'd learn how to: Check your trades made from your Dashboard Buy & Sell page Generate your Deposit and Withdrawals history Export the data in a CSV file
How do I change my password?
Use a strong password, not a weak password that is just your name followed by random letters and numbers. We'd suggest that you combine symbols, numbers, and capital letters (e.g. JAsjqw9l*@##kcmj2342 - do NOT use this) You may use 1Password or LastPass to securely manage your passwords. Here are the steps to change your account password: 1